Target Audience

  • Front-line service providers who ultimately determine the production and service quality level to customers both outside and inside the organization
  • Front-line employees, team leaders, supervisors and managers
  • Leaders responsible for developing and implementing their organization's customer service and people strategies

Our Mission

To partner with our clients by providing professional expertise, high quality service, and practical solutions, from concept planning through completion.

  • Our common sense, needs-based approach, coupled with practical experience, provides a solid foundation for helping businesses and organizations:

Create a positive work environment and build
healthy, productive teams

Enhance customer service
and sales

Address people development
needs and challenges

Grow your business and
improve results!

Training: Personal, Professional and Organizational Development

"Positive-Talk"™ Signature Series Programs and Workshops; "P2P Power Lunch" Career Coaching and Mentoring

Highly interactive, energizing and hands-on approach to relevant topics that boost morale, enhance skills, and foster positive, healthy workplace relationships that drive employee engagement and productivity.

Speaking Engagements

  • Key Note Addresses
  • Event Host/Master of Ceremonies
  • Program Speaker - Industry-Specific Associations, Professional and Civic Organizations
  • Professional Panel of Experts

Consulting Services:

  • Career and Small Business Coaching/Mentoring
    • Business and Marketing Plans
    • Management/Supervisory Skills Coaching and Mentoring
    • Professional Image Consulting
    • Resume Writing, Cover Letters, Interview Skills
    • Teleseminars and Group Coaching
  • HR Project Management, Employee Surveys and more...

Fundraising Events: Planning, Coordination and Management

  • In partnership with our clients, Positive Impact provides professional expertise, high quality service, and practical solutions, from concept planning through completion.

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Your book! Let me just be one of the first to congratulate you on an excellent book! I read it cover to cover last night... I finished the book knowing I had just been reminded of how to be the best…doing the basics, saying thank you….and going above and beyond..each and every day. It was a great book and one to keep on hand for constant reminders.
Lisa B.